Refund & Returns Policy
Effective Date: 05/08/2026
At Made For You Co, we take great care in creating personalised products that are made specifically for each customer. Due to the custom nature of our products, we have specific guidelines regarding refunds, returns, and cancellations.
This policy applies to all physical products, custom orders, and digital products purchased through Made For You Co.
Custom & Personalised Products
All custom and personalised products are created specifically for each customer based on their chosen details, requirements, and approved designs.
Because these items cannot generally be resold, we do not offer refunds, returns, or exchanges for:
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Change of mind
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Incorrect measurements provided by the customer
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Incorrect wording or details supplied by the customer
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Changes to personal preferences after approval
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Failure to provide required information within the requested timeframe
We encourage customers to carefully review all order details and design proofs before approving production.
Design Approval
Where a design proof is provided, customers are responsible for checking and approving:
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Spelling
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Names
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Dates
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Colours
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Sizes
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Layout
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Other design details
Once a design has been approved and production has commenced, changes may not be possible.
If changes are requested after approval, additional charges may apply depending on the stage of production.
Faulty, Damaged, or Incorrect Items
We take pride in creating quality products. If your order arrives damaged, faulty, or is not what you ordered, please contact us within 7 days of receiving your order.
Please provide:
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Your order number or customer details
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Photos of the item and packaging
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Details of the issue
We will assess the issue and, where appropriate, provide a repair, replacement, refund, or other suitable resolution in accordance with your rights under the Australian Consumer Law.
Digital Products
Due to the nature of digital products, refunds are generally not available once a digital file has been delivered or accessed.
Customers are responsible for ensuring they have the appropriate software, equipment, and ability to use digital files before purchasing.
If a digital product is faulty or does not match the description provided, please contact us and we will work with you to resolve the issue.
Cancellations
Custom order cancellations must be requested as soon as possible.
If production has not commenced, Made For You Co may consider cancellation requests on a case-by-case basis.
Where work, materials, design time, or production costs have already been incurred, these costs may be deducted from any eligible refund.
Once production has commenced, cancellation may no longer be possible.
Deposits
Custom orders require a 30% deposit to secure your booking and begin the design and production process.
Deposits are not automatically refundable where work has already commenced or costs have been incurred.
Any refund eligibility will be assessed based on the circumstances of the cancellation and applicable consumer laws.
Australian Consumer Law
Nothing in this Refund & Returns Policy excludes, restricts, or modifies any rights or remedies available to customers under the Australian Consumer Law.
If a product is faulty, unsafe, significantly different from the description provided, or does not meet consumer guarantees, customers may be entitled to a remedy.
Contact Us
If you have any questions regarding refunds, returns, or your order, please contact:
Made For You Co
Email: maddie@madeforyouco.com.au