Frequently Asked Questions
FAQ'S
We know creating something custom can come with lots of questions. We’ve put together answers to some of our most commonly asked questions about our custom orders, design process, timelines, and more.
If you have a question that isn’t answered below, we’d love to hear from you! Simply reach out and we’ll be happy to help bring your vision to life.
How do I place a custom order?
To start your custom order, simply fill out our Custom Order Enquiry Form with as much detail as possible. We’ll review your request and get back to you within 24–48 hours with the next steps.
How far in advance should I order?
We recommend placing your order as early as possible to secure your preferred timeframe. Lead times can vary depending on the complexity of your order and our current workload.
For event items, we recommend ordering at least 3–5 weeks before your event date where possible.
Do you create completely custom designs?
Absolutely! Every piece is designed specifically for you. Whether you have a clear vision or need help bringing an idea together, we love creating something unique to suit your style and event.
Can I request changes to my design?
Yes! We will work with you throughout the design process to ensure your piece is exactly what you envisioned. Design approval is required before production begins.
Do you offer rush orders?
We may be able to accommodate rush orders depending on availability. Please contact us with your required date and we’ll let you know what is possible.
Do you offer delivery or postage?
Yes, we offer postage options, Australia wide. Delivery and collection options may vary depending on your location and order requirements.
Can I see a proof before my order is made?
Yes. For custom designs, you will receive a design proof for approval before production begins.
What happens after I submit an enquiry?
Once we receive your enquiry, we’ll review your requirements and contact you within 24–48 hours to discuss your order, pricing, and next steps.
Do you accept returns or refunds?
As all items are custom-made specifically for you, we are unable to accept returns or refunds for change of mind. If there is an issue with your order, please contact us and we’ll work with you to resolve it.
What types of products do you create?
We create personalised pieces for milestones, celebrations, weddings, events, and special gifts — including custom signage, keepsakes, and event details.
Do you offer local pickup?
We create personalised pieces for milestones, celebrations, weddings, events, and special gifts — including custom signage, keepsakes, and event details.
I don't have a clear idea yet — can you help with the design?
Absolutely! You don’t need to have everything figured out. Whether you have a complete vision, a few inspiration photos, or just a general theme in mind, we can work with you to create a personalised design that suits your style and occasion.